Community Fundraising Coordinator

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Closing date

12 December 2024

Employment type

Permanent

Salary

£32,979 - £36,396 / year

This role will join a vibrant and ambitious fundraising team made up of; major giving, trusts and foundations, prospect research, individual giving, community, events, legacies, innovation and supporter experience. The team’s mission is to raise income for our three hospitals to enable them to continue their vital work. This role will make a huge difference in helping us do that.

As part of a multi-faceted and busy fundraising team, this role plays an important role in supporting on a range of community fundraising supporters to raise funds for Guy’s and St Thomas’ charities. Supporter activity will include (but is not limited to) ‘do your own’ fundraising, patient and family fundraising, in-memory giving, community clubs, groups and organisations, to raise funds for Guy’s and St Thomas’ Charities. Fundraising across Guy’s and St Thomas’ hospitals is ambitious and high achieving but there is so much more still to do. The Community Fundraising Co-ordinator will have excellent multi-tasking and relationship building skills. This is an exciting opportunity to gain experience in mass participation events and fundraising within NHS Charities. We are looking for an immediate start and for the right candidate to be able to hit the ground running and support the team where necessary.

Key Responsibilities

Stewardship and account management

Manage relationships with community fundraisers, including patients, patient families and in memory fundraisers, providing first class stewardship to maximise engagement and loyalty.
In collaboration with the Supporter Experience team, lead on and deliver stewardship excellence and supporter journeys that are supporter centric, creative and mindful of ROI as well as developing and delivering a continuous improvement approach to the ongoing management of these journeys.
Lead on the fulfilment of fundraising materials requests from supporters, managing and replenishing stock levels.

Collaboration and team support

Support the Community Fundraising Leads on the project management of growing income from community fundraising audiences e.g. Do Your Own Fundraising, Community Corporate.
Support the Community Fundraising Leads to develop and ensure project milestones and KPIs are met. Delivering monthly updates on progress. 
Work collaboratively with Supporter Care to provide support for escalated supporter enquiries, develop processes ways of working and response templates for and with the Supporter Care Team.
Deliver training where applicable for our volunteer programmes and colleagues.  
To work collaboratively with and contribute to the wider fundraising team, charity, and hospital colleagues, to cross promote fundraising activities were applicable and take a proactive approach to working in a high performing & collaborative team.

Data, insight and marketing

Support content generation for Fundraising, Marketing, Communications, Digital and Supporter Experience teams by identifying fundraisers will to share their experience to inspire impact led communications and storytelling. 
Have an insight led approach to our activities, regularly analysing data and gathering supporter feedback. 
To ensure data processing is accurate, timely and up to date.

Other duties

To undertake other duties as directed by the Community Fundraising Manager or Head of Community and Events as required.

Work environment

The post holder should expect to:
Work in a hybrid hot desk environment, generally working 2 days a week in the London office and three from home.
Be responsible for the input and maintenance of databases and files relevant to the post requirements.
Will occasionally be required to attend events in the evening and at weekends.

Skills, Knowledge and Expertise

Experience

Experience of working in a fundraising environment
Experience of delivering an excellent customer/supporter stewardship experience 
Ability to build personal, meaningful relationships with colleagues, customers, supporters and donors Ability to prioritise and manage a demanding workload
Ability to plan and deliver projects within budget and time
Knowledge of a Fundraising Database (e.g. Raiser’s Edge or SalesForce)
Computer literate i.e. Word, Outlook, Excel
Excellent written and verbal skills
Understanding of NHS Charities or healthcare fundraising
Willingness to work hard and attend, where necessary commitments outside normal office hours
Motivated by high standards with excellent attention to detail erience of working in a fundraising environment
Experience of delivering an excellent customer/supporter stewardship experience

Skills, Abilities and Knowledge

Ability to build personal, meaningful relationships with colleagues, customers, supporters and donors
Ability to prioritise and manage a demanding workload
Ability to plan and deliver projects within budget and time
Knowledge of a Fundraising Database (e.g. Raiser’s Edge or SalesForce)
Computer literate i.e. Word, Outlook, Excel
Excellent written and verbal skills
Understanding of NHS Charities or healthcare fundraising

Personal Attributes

Willingness to work hard and attend, where necessary commitments outside normal office hours
Motivated by high standards with excellent attention to detail

Benefits

Up to 12% employer pension contributions
Annual personal development budget
Annual health and wellbeing personal allowance
Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
Health and wellbeing programme that offers optional free yearly health check-ups.
Support for healthy eating via fruit bowls and onsite lunch facilities.
Agile working, flexible hours, and supportive IT kit.
Shower facilities and bike lock area.
Generous annual leave (27 days + bank holidays)
Subsidies for glasses
Employee Assistance Programme

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About us

As part of our team, you will work alongside talented people from a real mix of personal and professional backgrounds, in an environment where different perspectives and lived experience are valued and respected.

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Working here

Together, we want to build the foundations of a society where everyone can stay healthier for longer.

Diversity, equity and inclusion

We believe better health for all is within our reach and by becoming a more diverse, equitable and inclusive organisation together we can achieve this.

Recruitment approach

There is immense power in diversity so we recruit and nurture talented people who think and act differently.